Thank you for choosing our platform for cryptocurrency insights and educational content.
We strive to provide high-quality, up-to-date, and informative articles. However, we understand there may be instances where a refund is requested. Please review our refund policy below:
1. Non-Refundable Digital Content
Due to the nature of digital content, all purchases of individual articles or subscription plans are non-refundable once access has been granted.
2. Eligible Refund Cases
Refunds may be considered under the following circumstances:
- Duplicate purchase: If you were charged more than once for the same item.
- Technical issues: If a technical error on our side prevented access to the purchased content for more than 48 hours and our support team was unable to resolve it.
- Unauthorized transaction: If your account was used fraudulently and you can provide reasonable proof of unauthorized access.
3. Deposited Funds
If you have deposited funds into your account but have not used them to purchase content, you may request a refund of the unused balance within 14 days of the deposit, provided your account is in good standing and no violations of our terms have occurred.
4. How to Request a Refund
To request a refund, please contact our support team at [email protected] with:
- Your account email
- The transaction ID(s)
- A brief explanation of the issue
We aim to respond to refund requests within 5 business days. Approved refunds will be issued using the original payment method.
5. Discretionary Refunds
In special circumstances, we may offer a partial or full refund at our sole discretion, even if your case does not meet the criteria listed above.
