Refund Policy
Last updated: 28.07.2026
Thank you for using CoinTrail.
We strive to provide high-quality educational content and a reliable user experience. Please read this Refund Policy carefully before purchasing credits through our Website.
1. General
CoinTrail operates using a credit-based system. Users purchase credits, which can then be redeemed to unlock premium educational articles and other digital learning materials available on the Website.
Because premium content is delivered instantly after credits are redeemed, refunds are subject to the conditions described below.
2. Non-Refundable Content
Credits that have already been redeemed to access premium educational content are non-refundable.
Once premium content has been unlocked using credits, the corresponding transaction is considered completed and cannot be reversed.
3. Refunds of Unused Credits
You may request a refund of unused credits within 14 days of the original purchase, provided that:
- the credits have not been redeemed to unlock any premium content;
- your account remains in good standing;
- no fraudulent or abusive activity has been identified.
Approved refunds will be issued using the original payment method whenever possible.
4. Eligible Refund Cases
In addition to unused credits, refunds may also be considered in the following circumstances:
Duplicate Payment
You were charged more than once for the same purchase due to a payment processing error.
Technical Issues
A technical issue on our side prevented purchased credits from being added to your account or prevented access to purchased content for more than 48 hours, and our support team was unable to resolve the issue within a reasonable time.
Unauthorised Transaction
A payment was made without your authorisation, and you provide sufficient information to support your claim.
Each request will be reviewed individually.
5. How to Request a Refund
To request a refund, please contact us at:
Please include:
- the email address associated with your account;
- the relevant transaction ID or payment reference;
- a brief description of the issue.
We aim to respond to refund requests within five (5) business days.
Additional information may be requested where necessary to verify your request.
6. Discretionary Refunds
In exceptional circumstances, CoinTrail may grant a full or partial refund at its sole discretion, even where the request does not meet the eligibility criteria described in this Policy.
Nothing in this section obligates CoinTrail to issue a refund.
7. Chargebacks
If you believe a transaction was unauthorised or processed incorrectly, we encourage you to contact our support team before initiating a chargeback with your payment provider.
Where a chargeback is initiated fraudulently or in bad faith after premium content has been accessed, we reserve the right to suspend or terminate the associated user account.
8. Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes to our Services or applicable legal requirements.
The latest version will always be available on the Website with the updated revision date.
Your continued use of the Website after any changes constitutes acceptance of the updated Refund Policy.
